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Last updated: [2nd October 2026]
At Neurohappy, we care about your family’s privacy just as much as we care about your children’s wellbeing. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.
1. Who We Are
Neurohappy Ltd (“we”, “our”, “us”) is a UK company providing supplements for children.
Registered address:
The Barracks Business Centre
Wakefield Road
Pontefract
WF8 4HH
Email: info@neurohappy.co.uk
2. Who This Policy Applies To
Our products are designed for children, but our website, ordering systems, and marketing communications are intended only for adults (parents or guardians).
We do not knowingly collect personal data from children, and we do not create marketing profiles about children.
3. Information We Collect
When you use our website or place an order, we may collect the following personal data:
a) Information you provide
b) Order & account information
c) Payment information
d) Website usage data
This data helps us operate our store and improve your experience.
4. Lawful Basis for Processing Your Data
Under UK GDPR, we must have a lawful basis for using your personal data. We rely on the following:
You can withdraw consent for marketing at any time.
5. How We Use Your Information
We use your personal data to:
6. Email Marketing & Communications
We use Mailchimp, a service provided by Intuit Inc., to manage our email communications, including newsletters, promotions, and account-related messages.
When you subscribe to our mailing list or opt in during checkout, your personal data (such as your name and email address) is securely transferred from WooCommerce to Mailchimp for processing in accordance with their Privacy Policy and this Privacy Policy.
Mailchimp acts as a data processor on our behalf and is contractually required to keep your information secure, confidential, and processed only in line with our instructions.
Lawful basis:
You can view Intuit’s Privacy Policy here:
https://www.intuit.com/privacy/statement/
You can unsubscribe from marketing emails at any time using the unsubscribe link included in every marketing email we send. You will still receive essential service communications where necessary.
7. Sharing Your Information
We never sell your personal data.
We may share your data with trusted third parties who help us operate our business, including:
All third parties are required to keep your data secure and only use it for the purposes we specify.
Meta Pixel and Conversions API
The Purpose of Processing: Meta Pixel and Meta Conversions API capture data to measure ad effectiveness, optimize ad campaigns, and build targeted commercial audiences on Meta-owned networks.
The Meta Pixel operates through your web browser and may use cookies and similar technologies to record interactions with our website.
The Meta Conversions API (CAPI) allows certain website and ecommerce events to be sent securely from our website server to Meta. This works alongside the Meta Pixel and helps improve the accuracy of conversion measurement.
Depending on how you interact with our website, information processed through these technologies may include:
Some information may be sent to Meta in a hashed or otherwise protected form before transmission. Hashed information may still constitute personal data for data-protection purposes.
We use Meta Pixel and Conversions API data for purposes including:
Events that may be recorded include:
Not all events will necessarily be recorded during every visit.
The Joint Data Controller: For the collection and transmission of event data (captured via tools like the Meta Pixel or Conversions API), Neurohappy Ltd acts as a Joint Data Controller alongside Meta Platforms, Inc. (ATTN: Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States).
International Data Transfers: Cross-border data transfers are protected under the UK Data Transfer Addendum to the Standard Contractual Clauses (SCCs), which Meta establishes natively within its Meta Business Tools Terms.
Information collected through the Meta Pixel and Conversions API may be shared with Meta Platforms, Inc. and its associated companies. Meta may process this information in accordance with its own privacy policies for purposes including advertising measurement, analytics, audience creation, security and advertising personalisation.
The Prerequisite of Consent: No tracking data is sent to Meta Platforms, Inc. unless the user provides explicit, affirmative opt-in consent via our website’s cookie consent banner.
If you do not provide consent, or if you reject advertising or marketing cookies, we do not send Meta Pixel or Conversions API events relating to your visit.
You can change or withdraw your consent at any time through our cookie settings. Withdrawing consent will prevent further Meta Pixel and Conversions API tracking from taking place on subsequent interactions with our website.
For more information about how Meta processes personal information, please refer to Meta’s Privacy Policy.
8. How We Store and Protect Your Data
Your personal data is stored securely using appropriate technical and organisational safeguards, including encryption where appropriate.
We only retain your data for as long as necessary to:
9. Refer-a-Friend Scheme
When you use our Refer-a-Friend feature, we collect:
This data is used solely to:
Lawful basis: legitimate interest.
Your friend’s email address is not used for marketing unless they separately opt in. Referral data is not sold or shared and is retained only for as long as necessary to administer the scheme.
10. Cookies
Our website uses cookies and similar technologies to:
You can manage or disable cookies through your browser settings at any time.
11. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
To exercise your rights, please contact us at info@neurohappy.co.uk.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.