Privacy Policy | Neurohappy

Last updated: [20^th January 2026]

At Neurohappy, we care about your family’s privacy just as much as we care about your children’s wellbeing. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.

1. Who We Are

Neurohappy Ltd (“we”, “our”, “us”) is a UK company providing supplements for children.

Registered address:
The Barracks Business Centre
Wakefield Road
Pontefract
WF8 4HH

Email: info@neurohappy.co.uk

2. Who This Policy Applies To

Our products are designed for children, but our website, ordering systems, and marketing communications are intended only for adults (parents or guardians).

We do not knowingly collect personal data from children, and we do not create marketing profiles about children.

3. Information We Collect

When you use our website or place an order, we may collect the following personal data:

a) Information you provide

Name
Email address
Billing and delivery address
Phone number

b) Order & account information

Products purchased
Order history
Subscription preferences (where applicable)

c) Payment information

Payments are processed securely by third-party payment providers
We never store full card details

d) Website usage data

IP address
Cookies and similar technologies
Device and browser information
Browsing behaviour on our website

This data helps us operate our store and improve your experience.

4. Lawful Basis for Processing Your Data

Under UK GDPR, we must have a lawful basis for using your personal data. We rely on the following:

Contract: to process and deliver your orders and manage subscriptions
Legitimate interest: to operate our business, prevent fraud, administer referrals, and improve our services
Consent: for marketing emails and optional communications
Legal obligation: to meet accounting, tax, and regulatory requirements

You can withdraw consent for marketing at any time.

5. How We Use Your Information

We use your personal data to:

Process and deliver your orders
Manage subscriptions, referrals, and loyalty schemes
Send essential service communications (order confirmations, delivery updates, account notices)
Send marketing emails and special offers only where you have given consent
Improve our website, products, and customer experience

6. Email Marketing & Communications

We use Mailchimp, a service provided by Intuit Inc., to manage our email communications, including newsletters, promotions, and account-related messages.

When you subscribe to our mailing list or opt in during checkout, your personal data (such as your name and email address) is securely transferred from WooCommerce to Mailchimp for processing in accordance with their Privacy Policy and this Privacy Policy.

Mailchimp acts as a data processor on our behalf and is contractually required to keep your information secure, confidential, and processed only in line with our instructions.

Lawful basis:

Marketing emails are sent on the basis of consent
Essential service emails are sent on the basis of contract or legitimate interest

You can view Intuit’s Privacy Policy here:
https://www.intuit.com/privacy/statement/

You can unsubscribe from marketing emails at any time using the unsubscribe link included in every marketing email we send. You will still receive essential service communications where necessary.

7. Sharing Your Information

We never sell your personal data.

We may share your data with trusted third parties who help us operate our business, including:

Payment processors
Delivery and fulfilment partners
Email service providers (such as Mailchimp)
Website hosting and technical service providers

All third parties are required to keep your data secure and only use it for the purposes we specify.

8. How We Store and Protect Your Data

Your personal data is stored securely using appropriate technical and organisational safeguards, including encryption where appropriate.

We only retain your data for as long as necessary to:

Fulfil orders and subscriptions
Manage customer relationships
Comply with legal, accounting, and tax obligations

9. Refer-a-Friend Scheme

When you use our Refer-a-Friend feature, we collect:

Your email address
Your friend’s email address

This data is used solely to:

Send your friend their referral discount code
Issue your referral reward once a qualifying purchase is completed
Prevent misuse or abuse of the referral scheme

Lawful basis: legitimate interest.

Your friend’s email address is not used for marketing unless they separately opt in. Referral data is not sold or shared and is retained only for as long as necessary to administer the scheme.

10. Cookies

Our website uses cookies and similar technologies to:

Remember items in your basket
Enable core website functionality
Understand how visitors use our site

You can manage or disable cookies through your browser settings at any time.

11. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where legally permitted)
Object to or restrict processing
Withdraw consent for marketing at any time

To exercise your rights, please contact us at info@neurohappy.co.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.