At Neurohappy, we want you to feel confident when ordering from us. If something isn’t right, we’ll do our best to put it right quickly.

Damaged or wrong items

• If your order arrives damaged, or you’ve received the wrong product, please email us at info@neurohappy.co.uk within 14 days of delivery.
• We’ll send a replacement or offer a refund – whichever you prefer.

Unopened returns

• If you change your mind, you can return unopened products within 14 days of receiving your order.
• Unfortunately, we cannot accept returns of opened products for safety and hygiene reasons.

Refunds

• Once we’ve received and checked your return, we’ll process your refund within 7–10 working days.
• Refunds will be made to your original payment method.

Questions?

We’re here to help. Please get in touch at info@neurohappy.co.uk, and we’ll do our best to support you.